Root Cause Analysis (RCA), support automation , Known Error Database (KEDB), Servicenow, Problem Management, release management, Sdlc, Devops, Azure, GenAI, AI governance model lifecycle management, Claude, Llm, telemetry logs, Responsible AI processes, Knowledge Management, monitoring solutions, Agent-based platforms, Copilot, AI Gateway, AWS APIs, change governance, RAG, SSO authentication, automation scripts, observability solutions