Automation Tools, Cloudwatch, Gcp, Incident Management, Itil Processes, Azure, AWS, DevOps practices, FinOps, cost management, Azure Monitor

Operational Level Agreements (OLAs), Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Service Level Management, Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Root Cause Analysis, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Technical Account Management

It Service Management, Qa Management, Cybersecurity Incident Management, IT Security Management, IT Security Compliance

Change Management, Storage, Cloud, Network, Itil Foundation, Problem Management, Database, Workplace Services, Customer Governance, Service Management Tools, Vendor Management, Hosting, Service Reporting, Systems, KPI Management, OLA Frameworks, Managed Services Contracts, SOWs

Mac, Power Bi, Tableau, Service Now, Jira, Ios, ITIL-aligned service management practices, Microsoft O365

Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management

Itil, Cloud Operations, Broadcom VMware Private Cloud services, Process Improvement, SLA Compliance, Vendor Management