Job Description

Brief Job Description:

The IT Business Support Analyst Will

This is a Global position to supports the business in the use of Marketing Applications including Customer Data Platform, Campaign Automation Tool, Account Based Marketing Platform, Channel/Partner Management Tool. The successful candidate must have both data analytics skills and a good level of technical knowledge. You should either have previous knowledge of applications in scope or otherwise demonstrate the experience and capacity to learn and rapidly become proficient. You will be responsible for the configuration, administration and support of Marketing Applications and will contribute to processes that include design, importation, delivery and support This position will ensure that the platforms are configured in accordance with defined data governance, and that data integrity is maintained.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

Assist in the configuration, customization and management of the applications in scope, working with IT colleagues and vendors to design, implement and test the changes required.
Act as the first point of contact for issues reported and make sure they are logged into ServiceNow.
Analyze, diagnose, and resolve issues, escalating more complex ones as needed
Assist in creating training materials and other required documentation to improve user adoption and efficiency
Manage of standard operations activities for the applications in scope.
Perform system administration including enabling/disabling users, assigning/creating/maintaining security roles, supporting and training business users and monitoring system performance.
Perform data analysis activities in collaboration with business stakeholders and other IT specialists.
Plan and execute unit, regression, integration, and acceptance testing related to enhancements, changes, and upgrades of the applications in scope.

Qualifications

Required/ Minimum Qualifications:

Proficiency with data analysis, data visualization and reporting tools
Skilled with Microsoft Office and specifically Microsoft Excel
Very good knowledge of modern database systems and the related best practices
Proficiency with SQL and experience at optimizing large, complicated SQL statements
Knowledge of the JSON notation and capable of creating or reviewing JSON documents
Understanding of the concepts, data models, architectures and interfaces of business applications such as, for example, ERP and/or CRM systems
Consulting approach, ability on understanding internal customer needs
Ability to multitask and complete tasks in a timely manner
Ability to work independently with minimal direction including providing regular status on assigned activities
Excellent interpersonal skills with a demonstrated ability to work in a team-oriented and metric-intense environment
Familiarity with process design, design thinking, process re-engineering, lean and/or value stream mapping principles
Project management skills

Preferred Qualifications

Experience with Oracle Marketing Applications such as Oracle Eloqua, Oracle CX Unity
Experience with other products of the Oracle suite (e.g. Oracle CX Sales, EBS, etc.)
Familiar with Data Warehouse and/or Data Lake solutions

Basic Qualifications

Bachelor's degree with preference for Information Systems or Computer Science as field of study
Strong business analysis, project management, and communication skills with 2+ years of experience in a company of similar size, revenue, complexity and geographic diversity
Deep knowledge in Customer and Contacts management and data governance

Time Travel Needed

TBC

About Us

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT]

Application Development & Support Specialist