We are seeking a dynamic and innovative AI Analyst to join our Process Excellence team and drive digital transformation across our institution. This role will focus on identifying, developing, and implementing AI-driven solutions to automate and optimize processes throughout the student lifecycle journey and internal operations within our Learning Management System (LMS) and Enterprise Resource Planning (ERP) systems.

Key Responsibilities:

AI Strategy & Implementation

Analyze current processes across the student lifecycle (lead generation, admissions, enrolment, academic progress, career services, alumni engagement) to identify automation opportunities
Design and implement AI solutions to streamline administrative workflows and enhance efficiencies in support functions like HR, Finance, Facility Management, etc.
Collaborate with IT teams to integrate AI tools with existing LMS and ERP systems
Develop predictive models for student success, retention, and engagement analytics

Process Optimization

Map and evaluate internal processes to identify inefficiencies and automation potential
Create AI-powered solutions for routine administrative tasks such as document processing, data entry, and reporting
Implement chatbots and virtual assistants to enhance student support services
Develop automated grading and feedback systems for enhanced learning outcomes

Data Analysis & Insights

Collect, analyze, and interpret large datasets from various institutional systems
Generate actionable insights to support decision-making across academic and administrative departments
Create dashboards and reporting mechanisms for stakeholders
Monitor and evaluate the performance of implemented AI solutions

Stakeholder Collaboration

Work closely with faculty, administrators, and IT teams to understand requirements and challenges
Present findings and recommendations to senior management and department heads
Provide training and support to end-users on new AI tools and systems
Maintain documentation for all AI implementations and processes

Qualification:

Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Information Technology, or related field

Experience:

Around 2 years of hands-on experience in AI, LLMs, and agent implementations (including chat bots), data analytics, or business process automation
Experience with AI tools and platforms (Python, R, TensorFlow, PyTorch, etc.)
Familiarity with LMS platforms (Moodle, Canvas, Blackboard) and ERP systems (SAP, Oracle, etc.) would be an added advantage.

Skills/ Capabilities Required:

Excellent Communication Skills: Ability to explain complex technical concepts to non-technical stakeholders
Problem-Solving Mindset: Strong analytical thinking and creative approach to challenges
Initiative and Leadership: Self-motivated with ability to drive projects independently
Collaborative team player with cross-functional working experience

Technical Skills required:

Proficiency in programming languages: Python, R, SQL
Knowledge of agent implementations (including chat bots), machine learning algorithms and frameworks
Experience with data visualization tools (Tableau, Power BI, etc.)
Understanding of cloud platforms (AWS, Azure, Google Cloud)
Familiarity with API development and system integration
Certification in AI/ML platforms (Google Cloud AI, AWS Machine Learning, Microsoft Azure AI)
Experience with natural language processing (NLP) and chatbot development
Knowledge of educational data mining and learning analytics
Understanding of student information systems and academic workflows
Experience with agile development methodologies

Sr. Associate- AI Analyst