Pbr, Routing, Http Protocol, Active Directory, Red Hat Linux fundamentals, Layer 2 and 3, Information Security Concepts, Application Support Basics, PAC files, Packet Analysis with tcpdump and Wireshark, WCCP, MSSQL fundamentals, Endpoint application stack diagnostics, Load Balancer Fundamentals, Windows and Linux memory dump capture and analysis, Networking fundamentals

Google Cloud Platform (GCP), Large Language Models (LLMs), Machine Learning, Artificial Intelligence, Deployments, Integrations, Microsoft Azure, AWS, Generative AI, Cloud platforms, Chatbots, AI/ML models, Generative AI APIs, Troubleshooting, Advanced troubleshooting tools and techniques, AIML concepts and technologies, Technical Support, Cloud or hybrid cloud environments

PostgreSQL, Jira, Datadog, Sql, Cloudwatch, Slack, Elasticsearch, Rest Apis, Postman, Azure, Python, AWS, zendesk

D365, Hl7, Citrix, SQL Server, Okta, Mirth Connect, Astm, Salesforce Lightning CRM, Unity software suite, TCP/IP connections

Servicenow, Unix, Javascript, CSS, Linux, Core Java, Pl Sql, Jira, HTML, Sql, Spring Framework

Windows Server, Fiddler, Monitoring Tools, Itil, Sql Queries, Linux, Client Server, MySQL, Proxy, Windows OS, Firewall, PostgreSQL, SQL Server, Dns, Web Apps, Tcp, PowerShell, Google Cloud, DHCP, Wireshark, Oracle, Postman, Bash, Python, Azure, Apis, Ip, Browser dev tools, Application logs, Cloud platforms AWS, Application architectures, Event logs, REST API calls

SLA, Dns, DHCP, Vpn, Linux, Network, Ticketing Tools, AWS, Intune Administrator, Active Directory User management, Server Network Monitoring Tools, Sharepoint Administrator skills, Backup tools, Office 365-Outlook Troubleshooting, Windows and system application Troubleshooting, Microsoft O365 administrator skills

CRM, Root Cause Analysis, Problem diagnosis, ACD routing system

Tcp/ip, Mobile Devices, Documentation and creating knowledge articles, CRM tools such as Salesforce, Networking fundamentals, M2M communications, Computer systems, Cloud based management platform and application support, Jira or other bug management tools

Kibana, Git, Grafana, Rest Apis, Python, AI responses, RAG based retrieval, automated bi-directional integrations, ServiceNow platform, API integrations