Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Contact Center Operations

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity, while adapting to evolving technical challenges and priorities throughout the day.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
Mentor junior team members to enhance their problem-solving skills and technical knowledge.
Continuously evaluate and implement process improvements to optimize operational efficiency.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Cloud Contact Center Operations.
Strong analytical skills to troubleshoot complex system issues and identify root causes.
Experience with monitoring tools and incident management processes within cloud environments.
Ability to work effectively in a fast-paced, dynamic setting with multiple stakeholders.
Excellent communication skills to clearly convey technical information to diverse audiences.
Familiarity with cloud infrastructure and service management principles.

Additional Information:

The candidate should have minimum 5 years of experience in Cloud Contact Center Operations.
This position is based at our DDC5E - SEZ location.
A 15 years full time education is required.