Job Title: Quality Analyst – Non Voice

Location: Hyderabad, Telangana

Company: Harmony United Medsolutions Pvt. Ltd.

About Us

Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic and innovative healthcare management company dedicated to transforming the healthcare industry. With over nine years of experience, HUMS has established itself as a trusted partner in delivering end-to-end healthcare support services, including medical billing, accounts receivable management, medical records, patient support, and healthcare operations. We proudly provide comprehensive support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.

As we continue to expand, we are looking for a detail-oriented and quality-driven professional to join our growing team.

Position Overview

The Quality Analyst is responsible for auditing provider documentation to ensure accuracy, completeness, and compliance with organizational policies, quality standards, and regulatory requirements. This role involves reviewing patient charts to verify that all required clinical and administrative information is documented appropriately and that patient records meet established documentation guidelines.

Key Responsibilities

Audit provider charts for completeness, accuracy, and compliance with company policies and healthcare documentation standards
Verify that all patient appointment details are accurately documented, including appointment type, date, and provider information
Ensure Protected Health Information (PHI) is handled and documented in accordance with HIPAA and organizational privacy policies
Review and validate documentation of the patient's chief complaint, history, assessment, treatment plan, and follow-up instructions, where applicable
Confirm that current medications, allergies, and other relevant clinical information are accurately recorded in the patient's chart
Identify documentation errors, omissions, inconsistencies, or compliance issues and provide timely feedback to providers or the appropriate department
Maintain audit reports and accurately document findings, trends, and opportunities for process improvement
Collaborate with clinical, operations, and quality teams to improve documentation quality and ensure compliance with established standards
Monitor adherence to internal quality metrics and regulatory requirements
Maintain strict confidentiality of patient information and ensure compliance with HIPAA and all applicable healthcare regulations

Required Skills & Qualifications

Strong attention to detail and analytical skills
Knowledge of medical documentation standards and healthcare terminology
Understanding of HIPAA regulations and Protected Health Information (PHI) requirements
Ability to identify documentation gaps and provide constructive feedback
Excellent written and verbal communication skills
Proficiency in Electronic Health Record (EHR/EMR) systems and Microsoft Office applications
Ability to work independently, manage multiple audits, and meet established quality and productivity targets

Qualifications

Bachelor's degree in any discipline (Healthcare Administration, Life Sciences, Business Administration, or related field preferred)
Minimum 2–4 years of experience in Healthcare Quality Assurance, Medical Records, EMR Auditing, or Healthcare Back-office Operations
Experience auditing Medical Records, FMLA documentation, Patient Triage, or healthcare documentation is highly preferred
Strong knowledge of Electronic Medical Records (EMR/EHR) systems
Understanding of HIPAA guidelines and healthcare documentation standards
Excellent analytical, organizational, and problem-solving skills
High attention to detail with the ability to identify process deviations
Strong written communication and reporting skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Skills

Experience working with US Healthcare processes
Knowledge of quality methodologies and audit techniques
Ability to analyze trends and recommend process improvements
Strong time management and multitasking abilities

Diversity, Equality, and Inclusion

At HUMS, diversity, equality, and inclusion are fundamental to our success. We are committed to creating a workplace where everyone is respected, valued, and empowered regardless of gender, race, ethnicity, religion, disability, age, or background.

Benefits

Competitive salary (including EPF & PS)
Health Insurance
Four-day work week (Monday–Thursday)
Career growth and professional development opportunities
Food and cab-drop facilities
Collaborative and employee-centric work environment

How To Apply

Please submit your updated resume along with a cover letter explaining your relevant experience and why you are the ideal candidate for this position.

For any queries, please reach out to [HIDDEN TEXT].

Note: We are available to take calls Monday to Thursday between 4:45 PM and 3:45 AM IST only.

This version is tailored specifically for a Healthcare Non-Voice Quality Analyst responsible for auditing EMR documentation, medical records, FMLA paperwork, faxes, and patient triage, rather than a traditional call quality role.

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Quality Analyst Non Voice