Servicenow, Shell Scripting, Itil, UNIX, Data Warehousing Concepts, Azure Data Factory, Linux, Databricks, Advanced Sql, Python, ETL Data Pipeline Support, Rca, Monitoring and Support of data feeds and batch processing, Production Incident Management

Itil V3, ticketing system, Service Desk call centre solution, customer documentation

Servicenow, Rpa, Rest Api, Sql, Incident Management, Dynatrace, Rally, Python, CI CD, Root Cause Analysis, Production Support, Power Platform environments, Power Platform ALM practices, Microsoft Power Automate Cloud Flows

Servicenow, Outlook, PowerShell, Microsoft Intune, Microsoft 365, Azure, Windows 10, Microsoft Entra ID, Windows Autopilot, Active Directory, ITIL practices, Knowledge Management, OneDrive, identity security, Sharepoint, Teams, VPN troubleshooting, cybersecurity principles

.NET, Java, Tomcat, Itil, UNIX, Sql, Google Cloud, Geneos, New Relic, Wintel, Devops, Linux, Docker, Perl, Openshift, Shell scripting, Websphere, Kubernetes, Python, AI tools, SRE, Ansible automation, Oracle databases

issue resolution, close processes, Documentation, financial reporting, Accounting Principles, Reconciliations, Account Analysis