Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system processes and workflows to enhance overall team efficiency.
Mentor junior team members by sharing knowledge and best practices to support their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Network Infrastructures.
Strong knowledge of network protocols, architecture, and troubleshooting techniques.
Experience with monitoring and managing network performance and security.
Ability to analyze complex system interactions and identify root causes of network-related issues.
Familiarity with network hardware components and software tools used for infrastructure management.
Skilled in coordinating with cross-functional teams to implement network solutions and improvements.

Additional Information:

The candidate should have minimum 7.5 years of experience in Network Infrastructures.
This position is based at our Bengaluru office.
A 15 years full time education is required.