Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

Purpose of the role

The purpose of this role is to drive and ensure accurate and timely delivery of core P&C operations across the employee lifecycle. Ensure smooth and efficient execution of the processes with full ownership. This role supports operational excellence by managing employee documents, HR systems, data accuracy, compliance, reporting, query management and stakeholder management.

As a senior member of the P&C Operations team, this role is expected to identify process improvement opportunities, strengthen governance, support complex employee lifecycle matters and contribute to a consistent employee experience.

Role And Responsibilities

Employee Correspondence:Craft and deliver accurate employee communications; support smooth transitions; collaborate with leadership on complex cases.
Probation, Contract & Process Compliance:Drive timely completion of probation and fixed‑term contract reviews, while ensuring onboarding, offboarding, audits, and payroll readiness adhere to internal HR policies and compliance standards.
Employee Support & Query Resolution:Serve as a reliable point of contact for employee queries, resolving or escalating issues with professionalism and empathy.
Employee Records & Documentation:Maintain and audit personal files and statutory documentation for accuracy, ensuring discrepancies are identified and resolved proactively.
Data Management, Reporting & Insights:Maintain accurate HR data across systems, conduct regular audits, and deliver timely recurring and ad‑hoc reports, dashboards, and insights to support People & Culture decision‑making.
Confidential Information & Data Security Governance:Safeguard sensitive employee and organizational information through strict confidentiality practices, secure storage, controlled access, and adherence to data protection requirements.
HR Systems & Tools Governance:Oversee daily functioning of HR tools (HRIS, ATS, payroll, insurance and engagement platforms), ensuring data consistency, troubleshooting issues, and driving system and process improvements.
Cross‑Functional Collaboration & Stakeholder Support:Partner with Finance, IT, and Payroll to ensure smooth data flow and alignment, providing stakeholders with accurate employee metrics, documentation, and operational insights as needed.
HR Projects & Continuous Improvement Initiatives:Contribute to HR projects and drive continuous improvement of People Ops processes, systems, and data workflows to enhance operational efficiency. Ensure that the process documentation and templates are updated to increase efficiency, reduce risk and improve employee experience.

KEY COMPETENCIES

Operational excellence mindset: Accurate and timely execution of processes with strong attention to quality and customer first mindset.
Attention to details: Ensures accuracy in documentation, records, and compliance
Commercial in confidence related task.
Process orientation: Follows structured workflows and adheres to established HR policies and procedures.
Data accuracy and insight: Maintains strong data discipline and uses reporting to identify trends and improvement opportunities.
Confidentiality & integrity: Handles sensitive employee information with discretion and maintains ethical standards
Stakeholder management: Builds trusted relationships with employees, leaders,and cross-functional partners.
Communication and Problem-solving ability: Communicates clearly and
professionally with employees and stakeholders and takes initiative to resolve or escalate appropriately
Technical proficiency: Confidently uses HRIS and other P&C tools to support efficient operations.
Comfortable using HRIS systems, spreadsheets, and digital tools for record-keeping and reporting

Senior People Operations Coordinator