Process Transformation & Design Thinking
- Lead end-to-end process redesign engagements using Design Thinking and human-centred methodologies.
- Reengineer complex business processes particularly in Logistics, Supply Chain, Procurement, Order-to-Cash (O2C), and Finance (Record-to-Report, Procure-to-Pay).
- Use data insights and process mapping tools to identify root causes and continuous improvement opportunities.
- Facilitate discovery workshops, journey mapping sessions, and ideation activities with cross-functional teams.
- Identify and eliminate inefficiencies, bottlenecks, and redundancies in current-state processes.
Automation Strategy & Implementation
- Identify automation opportunities in logistics and finance workflows using RPA, AI, and low-code tools.
- Define and support the automation roadmap, ensuring alignment with business objectives.
- Collaborate with automation and engineering teams to design solutions that are scalable and ERP-compliant.
- Develop ROI models and business cases for automation initiatives.
- Partner with Oracle Fusion ERP functional consultants and IT teams to ensure redesigned processes are aligned with system capabilities.
- Support UAT, change management, and rollout activities to ensure successful adoption of new processes.
- Define KPIs, performance dashboards, and monitoring mechanisms for ongoing optimization.
Stakeholder Management & Change Leadership
- Act as a transformation advisor for leadership, providing insights and recommendations backed by data and design-led thinking.
- Lead change management efforts, ensuring adoption of redesigned processes.
- Communicate transformation results and recommendations to senior leadership.

Senior Manager - Process Excellence - Global Service Centre