Basic Purpose of Job:

The Team Manager within the OTC trade processing in Global Process Delivery, focusses on ensuring the accuracy of the OTC trades and valuation. The candidate is expected to have experience of working as an operations manager is required to demonstrate comprehensive knowledge of relevant work processes, complex financial instruments and relevant financial intrument (OTCs).

The candidate will be expected to work closely as part of a senior management team and plan and deliver projects assigned. The person will be a senior point of contact within the business for the team's activity. A major focus will be on procedures and process improvement, performance management of staff, client relationship management and ensuring compliance with regulatory requirements.

Responsibilities & Tasks Include:

Ensure team carries out basic and complex trade and valuation in accordance with established procedures. Accountable for the day to day management of team and manages daily service delivery

Manage and escalate issues related to the OTC Trade processing team.

Accumulate, retain and use knowledge of OTC derivatives associated with process.

Plan and manage the daily operations of the team

Be accountable for all aspects of resources planning including succession planning, staff development and staff retention initiatives promote cross training, resource sharing and job rotation across teams/departments participate in the recruitment process

Ensure daily in scope transactions are reported within client and repository deadlines and exceptions arising are managed in accordance with internal and external service levels.

Ensure understanding of client SLA provisions and KPIs to deliver the highest quality client services.

Develop, engage and retain employees using available resources.

Ensure appropriate Training Pathways skills are in place and team members complete the necessary skills training requirements.

Create continuous improvement forums to enable teams and peer groups to identify opportunities.

Manage own continued professional development, through the PPR process and attending relevant training as per the development pathways.

Act as the escalation point for operational issues and provide technical expertise for team

Assists with compliance/fiduciary reviews, controls, and audits as needed.

Complete relevant systems recertification ensuring staff entitlements are in line with the Derivatives Model ID.

Support client /internal projects eg. implementation of new funds, systems, processes and client conversions.

Encourage an environment that foster positive team attitudes towards change and improvement.

Perform other duties as required

Ensure that process procedures applicable to the team are understood and applied by all team members

Manage new business transitions or business migration activities and ensure proper implementation within the team

Identify risk issues, breaches and act in accordance with the risk escalation chain and operating procedures

Own issues and drive solutions. Understand the client requirements and be able to direct the team to create KPIs / KRI reports

Job Requirements:

Education and Experience

Bachelor degree or above

9+ Experience in financial services and/or a back/middle-office operations environment.

Derivatives trade processing related experience is a must

Must possess a minimum of 2 years of people/team managemeent experience as a Team Leader/Assistant Manager

Good leadership, negotiation and analytical skills, proven track record of efficiency creation, proven track record of staff development

MS Access skills would be an added advantage

Strong reconciliation and knowledge of financial concepts (Derivatives and Regulation) is required

Demonstrated ability to manage teams and lead people.

Flexibility with shifts

Skills/ Knowledge

Demonstrated ability to meet deadlines and possess strong problem solving and resolution skills.

Extensive derivative product and industry knowledge.

Analytical thinker.

Strong leadership skills.

Experienced project manager.

Be able to communicate effectively with colleagues at all levels and client contacts.

Ability to manage change and to see change as a challenge.

Highly-motivated and enthusiastic.

Adaptable - ability to develop new approaches to solving problems.

Strong inter-personal skills.

Team player.

Ability to think and act independently.

Drive process improvement initiatives and changes based on business strategy requirements and educate team on exception processing

Expert knowledge of Internal Systems, MS office (excel, word) and good working knowledge of MS PowerPoint. Knowledge of database management systems MS access / Visual basic/ Macros would be an added advantage

Strong mathematical and analytical skills essential

Lead and support the Learning and Development initiatives for the team and demonstrate complete ownership.

Highly organised

Strong written and verbal communication skills

Strong problem resolution skills

Should possess excellent time management skills

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Derivatives - Manager