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About This Opportunity

This is a Automated Operations Engineer- NOC opportunity to manage a 24x7 Network Operations Center (NOC) environment. As a NOC Shift Lead, you will ensure seamless service delivery, meet contractual obligations, and set the standard for your team. If you thrive in fast-paced environments and believe in leading by example, this role is built for you.

What You Will Do

Own day-to-day NOC operational performance and ensure smooth network operations
Lead your team to consistently meet SLAs and KPIs for Network Surveillance and first-level troubleshooting
Manage and resolve Trouble Tickets with timely follow-ups per the MSTOP process
Drive performance reviews and implement corrective/preventive actions when needed
Interface with cross-functional teams including NPI, NPO, Optimization, SRF, Field Operations, and Customer Support
Ensure new node integrations follow standardized processes
Publish KPI and SLA reports to MSIP, customers, and relevant stakeholders
Forecast manpower requirements and manage team capacity
Conduct Performance Appraisals and contribute to Balanced Scorecard fulfillment
Maintain high team morale, manage attrition, and support competence development
Report security breach incidents and suggest corrective measures

The Skills You Bring

Education: Degree in Electronics and Telecommunication Engineering
Experience: 3–4 years in Telecom Network operations
Certifications: ITIL / CCNA / JNCIA / CCIP (preferred)
Technical: GSM & CDMA knowledge, Telecom Service Networks, SQL, Perl, PostgreSQL
Leadership: People management, customer relationship management, strong interpersonal skills
Language: Proficiency in written and spoken English and Hindi
Values: Integrity, positive attitude, ability to perform under pressure

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 790435

Automated Operations Engineer -NOC