Description

GlobalLogic is looking for an experienced and proactive Assistant Manager – Project & Product Operations with 9+ years of relevant experience to manage multiple projects and work closely with Product Managers/Project Owners. The ideal candidate should have strong experience in SOP creation, workflow management, process improvement, team management, and performance monitoring.

The role requires a product-oriented professional with strong analytical, problem-solving, communication, organizational, and decision-making skills. The candidate will be responsible for managing day-to-day project operations, developing and maintaining SOPs, collaborating with product stakeholders, addressing product-related queries, and driving team performance.

Requirements

9+ years of relevant professional experience, preferably in Project Management, Product Operations, Technical Project Management, or IT Operations.
Proven experience working in the IT/technology sector.
Strong product-oriented mindset with experience working closely with Product Managers or Product Owners.
Hands-on experience in SOP creation, workflow management, process documentation, and process improvement.
Proven experience in team leadership, people management, or supervisory roles.
Strong understanding of performance metrics, KPIs, and team performance management.
Excellent analytical, logical reasoning, troubleshooting, and problem-solving skills.
Strong organizational and time-management skills with excellent attention to detail.
Excellent written and verbal communication skills.
Strong client-facing and stakeholder management skills.
Ability to work effectively in a diverse, collaborative, and cross-functional environment.
Proactive approach with the ability to identify process gaps, trends, and opportunities for innovation.
Strong decision-making and multitasking abilities.
Good working knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Word.
Educational background in Computer Science, Engineering, Information Technology, or a related field is preferred.
Ability to manage multiple priorities, meet deadlines, and work independently as well as collaboratively.

Job responsibilities

Manage multiple projects and day-to-day operations in close collaboration with Product Managers and Project Owners.
Create, maintain, and continuously improve SOPs, workflows, and process documentation for projects.
Identify process gaps and proactively recommend solutions and process improvements.
Collaborate with cross-functional teams and stakeholders to ensure smooth project execution.
Respond to and resolve product-related queries and operational issues.
Create an open and collaborative team environment with clear communication and defined goals.
Delegate tasks, establish priorities, and ensure timely completion of deliverables.
Monitor day-to-day team operations and ensure adherence to defined processes and workflows.
Track team performance and prepare/report key performance metrics and KPIs.
Identify training and development needs and provide coaching and guidance to team members.
Support performance management and drive continuous improvement within the team.
Encourage innovation and proactively identify trends, user issues, and opportunities for improvement.
Organize team engagement and team-building activities.
Ensure effective communication with internal stakeholders and clients when required.
Day-to-Day Activities SOP Creation & Workflow Management – 40% Collaboration with Product Managers/Project Owners – 20% Product-Related Queries & Issue Resolution – 20% Team & Performance Management – 20%

What we offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Assistant Manager IRC303665