Windows OS, Basic Networking, Enterprise Applications, Outlook, Account recovery processes, ITIL Foundation Knowledge certification, Remote desktop and diagnostic tools, Teams, Password reset tools, VPN connectivity

sentinel , Splunk, Dns, Http, PowerShell, Waf, Siem, Zscaler, Python, Basic Networking, Vpn, Palo Alto, Firewalls, KQL, cloud security platforms, CrowdStrike, SOAR workflows, Defender for Endpoint, Linux fundamentals, EDR, M365 Defender suite

ticketing systems , Basic Troubleshooting, Itil, windows networking

Antivirus, Windows 10, Dns, Lan Troubleshooting, Desktop Applications, DHCP, Tcp Ip, Azure, Vpn, Ms Office, Ticketing tool experience, Windows Server OS 2016, L1 Desktop Support, Active Directory, endpoint security applications, Technical support

Windows OS, Remote Support, Service Desk Management, Active Directory