Ms Office, performance management, KPI metrics, BPO tools

Ms Office, Leadership, Interpersonal Skills, BPO operations team management, Kpi Monitoring, BPO tools, Communication, Travel-related processes

react.js , code optimization , Scripting, Github, PostgreSQL, Laravel, Docker, MySQL, Debugging, Nestjs, Performance Tuning, Node.js, software testing, Git, Server Management, MongoDB, Rest Apis, Kubernetes, CI CD Pipelines, Text Speech and Call AI applications, Next.js, DevOps practices, third-party integrations, AI automations

team performance , Presentation Skills, Team Management, Sales, Channel Sales, Marketing

shrinkage , SLA, Attrition, CSAT analysis, Kpi Monitoring, AHT

shrinkage , SLA, AHT, Attrition, Kpi Monitoring, CSAT analysis