Job Description:

Experience in running operations with ITIL processes ITIL certified
Excellent Analytical and troubleshooting skill
Excellent in Verbal written communication
Creative thinking in implementing Service improvements automation incident reduction etc
Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands
Experienced in running operations following ITIL processes
Experienced in writing RFPs solutions and presentations during client visits
Experience with leading a geographically separated customers and onshore offshore teams
Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups voluntarily shares information

Key Responsibilities:

Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation architecture definition and design solution implementation and roll out
Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution products architectures meeting the guiding principles of Greenfield Cloud based mobile first and zero customization
define plan and develop solutions frameworks IPs etc
around ServiceNow and Service Management Domain
Evangelize the usage of reusable frameworks and artifacts create knowledge certification artifacts and evaluation criteria guide
Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore
You will be part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is respected and valued
Review architectural decisions architecture solution re engineering architectures to meet project requirements
Ability Experience to define at an architectural in consultation with Architects and design level of detail technical solutions aligned with business problems
Experience designing and implementing client facing solutions leveraging involving ServiceNow
Experience of performance compliant design sustainable solution architecture
Experience implementing and integrating enterprise software applications
Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
Propose data model design changes to processes and products exerts significant latitude in determining objectives of an assignment
Design and develop ServiceNow data model to support process integrations
Ability to understand ServiceNow lifecycle multitask time management skills
Support and coordinate scheduling and execution of releases product upgrades new technology deployments
Business analysis and requirements gathering abilities
Ability to learn technology quickly through instruction and self training
Practical experience with agile methodologies tools

Technical Requirements:

Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM

Additional Responsibilities:

Implementation Specialist Certifications ITIL v3 v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies Non Functional Requirements Architecture definition design and development tools Scripting COTS TMF standards like SID eTOM TAM

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

CISNGE - ServiceNow Architect