Project Role : Packaged/SaaS App Engineering Lead

Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Technology Architect, a typical day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or specific engagements. This role requires defining innovative solutions that address critical aspects such as performance optimization, capability enhancement, and scalability to support evolving business needs. The position demands a strategic approach to ensure that architectural designs align with organizational goals and provide a robust foundation for future growth and technological advancements. Collaboration with various stakeholders to refine and implement these architectures is a key part of daily activities.

Roles & Responsibilities

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead the evaluation and integration of new technologies to enhance architectural frameworks.
Facilitate knowledge sharing and mentorship within the team to foster professional growth.
Coordinate cross-functional efforts to ensure alignment of technology strategies with business objectives.

Professional & Technical Skills

Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
Experience in designing scalable and high-performance technology architectures.
Strong understanding of platform integration and solution delivery methodologies.
Ability to analyze complex technical requirements and translate them into effective architectural solutions.
Skilled in collaborating with diverse teams to drive architectural consistency and innovation.

Additional Information

The candidate should have minimum 8 years of experience in ServiceNow Customer Service Management (CSM).
This position is based at our DDC5E - SEZ location.
A 15 years full time education is required.