Nlp, Digital Transformation, Generative AI, LLMs, conversational interfaces, AI ML technologies

RAG (Retrieval-Augmented Generation) systems, model selection , escalation handover logic, tool function calling, LLMs, AI model landscape, prompt engineering, human-handover or escalation flows, knowledge bases, prompting, retrieval embeddings, context windows, designing conversational journeys, chatbot and voicebot journeys