Project Role : Custom Software Engineering Lead

Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.

Must have skills : Amazon Connect

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

In the role of Custom Software Engineering Lead, a typical day involves overseeing the technical direction and architectural design of bespoke software solutions. This position requires guiding teams through the entire development lifecycle, from initial design concepts to final delivery. The role emphasizes establishing and maintaining development standards, ensuring that the software produced meets high benchmarks for quality, scalability, and performance. Collaboration with various stakeholders to align technical efforts with overarching business goals is a key aspect of daily activities, fostering an environment of innovation and continuous improvement.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead the development and implementation of best practices to enhance software quality and delivery efficiency.
Mentor and support team members to foster professional growth and technical expertise.
Coordinate cross-functional efforts to ensure alignment of project goals and timely resolution of challenges.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Amazon Connect.
Strong knowledge of cloud-based contact center solutions and their integration with enterprise systems.
Experience in designing scalable and high-performance software architectures.
Ability to lead technical discussions and make informed decisions on software design and implementation.
Familiarity with software development lifecycle methodologies and quality assurance processes.
Excellent problem-solving skills with a focus on delivering practical and innovative solutions.

Additional Information:

The candidate should have minimum 5 years of experience in Amazon Connect.
This position is based at our HDC4 - SEZ office.
A 15 years full time education is required.