Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Marketing Analytics and Reporting

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring system reliability and performance throughout the day.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business objectives.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Marketing Analytics and Reporting.
Strong analytical skills to interpret complex data and generate actionable insights.
Experience with data visualization and reporting tools to communicate findings effectively.
Ability to troubleshoot and resolve issues related to marketing data and reporting systems.
Familiarity with data integration and validation techniques to ensure data accuracy.
Excellent communication skills to collaborate with cross-functional teams and stakeholders.

Additional Information:

The candidate should have minimum 8 years of experience in Marketing Analytics and Reporting.
This position is based at our DDC2A - SEZ office.
A 15 years full time education is required.