Description

The ES People and Payroll Specialist is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees across India, Australia, Singapore, and the broader APAC region using the latest Salesforce technology. The successful candidate has strong organizational, time management, and communication skills, along with a keen attention to detail, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate possesses an AI-first mindset, enjoys self-directed learning in dynamic, fast-paced environments, and is interested in gaining exposure to a variety of regional HR subject areas.

Your Impact

Provide superior customer service to employees and managers of Salesforce via our Basecamp customer portal and other social channels.

Support our knowledge base within Basecamp; close knowledge gaps by creating, updating, and improving knowledge articles to keep information relevant for employees self-service.

Record and supervise all customer interactions using a case management tool, responding to inquiries on Payroll, benefits, time off, compensation, immigration, HR policy, and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.

Partner with third-party payroll vendors (such as ADP) to ensure accurate, timely, and compliant payroll processing and data synchronization across the APAC region.

Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.

Apply an AI-forward mindset to proactively identify inefficiencies and collaborate towards an improved, modern process that enhances the employee and/or manager's experience.

Maintain an appropriate level of process, program, and policy knowledge in order to assist employees across multiple countries and jurisdictions.

Assist with User Acceptance Testing for system enhancements and AI-driven HR tools.

Participate in regional/Global projects to further improve and modernise ES People Services and Payroll processes for a seamless employee experience.

Requirements

Minimum 2 years of experience in a payroll, HR, or shared services environment supporting APAC countries (specifically India, Australia, and Singapore).

Prior experience with Workday HCM or a similar HRIS is highly desirable.

Experience working in a case management system.

Prior experience supporting an end-to-end payroll cycle by inputting and validating employee data changes alongside third-party payroll vendors like ADP.

Strong understanding of regional tax deductions, statutory contributions, and compliance (e.g., Superannuation in Australia, CPF in Singapore).

Experience with APAC payroll legislation and supporting year-end payroll activities, including internal and external payroll audits.

Possess an AI mindset with a strong ability to self-learn, adapt to new technologies, and drive automation in a fast-paced, evolving environment.

Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning.

Excellent verbal and written communication skills.

The ability to navigate and collaborate with employees through personal circumstances with empathy and professionalism.

Ability to diagnose a problem and lead correction efforts through effective communication and execution.

Superior employee experience focus with the ability to manage competing priorities.

Ability to maintain strict confidentiality in all aspects of job responsibilities.

Ability to work effectively in a team setting.

Experience working in an HR shared services organization for an established, multinational company is ideal.

APAC Payroll Analyst