Responsibilities :

Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs. ➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management. ➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed. ➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications. ➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions. ➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions. ➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams ➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices ➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM. ➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution ➢ Collaborate with internal business stakeholders to write/estimate stories ➢ Oversee developers work, and own overall quality and delivery of development ➢ Capable of executing hands-on development for stories that cannot be delegated ➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required ➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges ➢ Provide mentorship to developers and platform engineers on technical design standards and best practices.

Additional Responsibilities:

Required Knowledge of ServiceNow CMDB Architecture ➢ 5+ years working on the ServiceNow platform preferably in global implementation projects ➢ Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration) ➢ Strong knowledge of JavaScript, HTML, CSS, and other web development technologies. ➢ Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript ➢ Experience integrating with tools to federate data into the CMDB ➢ Expert in IT Asset Management Lifecycle processes (including hardware and software) ➢ Good interpersonal skills, including collaboration, communication, relationship building, and negotiation ➢ Intermediate Windows and Unix administration skills ➢ Expert in IT Asset Management process & operational delivery ➢ Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage. ➢ Familiarity with the following concepts: XML, JSON/script language, database. ➢ Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers ➢ Familiar with Cloud environment like AWS, Azure etc. ➢ Ability to work independently and as part of a team. ➢ Excellent problem-solving, analytical, and communication skills. ➢ ServiceNow Certified Implementation Specialist Event Management ➢ ServiceNow Certified Implementation Specialist Service Mapping ➢ ServiceNow Certified Implementation Specialist Discovery. ➢ ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance. ➢ Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details. ➢ Scripting capabilities such as JavaScript, jelly, SQL ➢ Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)

Technical and Professional Requirements:

Primary skills:Technology- Infra_ToolAdministration-ITSM- ServiceNow,Technology- Infra_ToolAdministration-ITSM- ServiceNow-CSM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-HRSD,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITAM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITBM,Technology- Infra_ToolAdministration-ITSM- ServiceNow-ITOM

CISNGE - ServiceNow Consultant - JL5