Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

The O2C Management Analyst is responsible for managing and resolving customer disputes related to invoices, pricing, deductions, short payments, credits, and billing discrepancies. The role serves as a key liaison between customers and internal stakeholders to ensure timely dispute resolution, improve cash flow, reduce aged receivables, and enhance customer satisfaction.
They are also responsible for managing rebate programs, validating customer claims, processing rebate payments, performing reconciliations, and ensuring compliance with contractual agreements. The role supports accurate financial reporting, enhances customer satisfaction, and minimizes financial risk through effective rebate management. What are we looking for
Strong knowledge of Order-to-Cash (O2C), Accounts Receivable, Dispute Management processes & rebate management.
Excellent analytical and problem-solving skills.
Strong verbal and written communication abilities.
Experience managing customer deductions and invoice disputes.
Knowledge of Accounts Receivable, financial reconciliation, and customer claims management.
Experience with SAP or SAP S,4 HANA ERP system.
Strong stakeholder management and customer service skills.
Ability to manage multiple priorities in a fast-paced environment Roles and Responsibilities:
Dispute Management
Manage end-to-end resolution of customer disputes and deductions within established service level agreements (SLAs).
Investigate billing, pricing, freight, tax, promotional, and contract-related disputes.
Validate supporting documentation and determine the root cause of disputes.
Coordinate with internal teams to identify corrective actions and prevent recurring issues.
Maintain accurate records of dispute cases, resolutions, and follow-up activities.
Rebate Management
Review, validate, and process customer rebate claims in accordance with contractual terms and company policies.
Calculate rebate earnings, accruals, and settlements accurately and within established timelines.
Investigate and resolve rebate discrepancies, claim deductions, and payment disputes.
Maintain rebate agreements, pricing terms, and supporting documentation.
Customer & Stakeholder Collaboration
Act as the primary point of contact for customers regarding outstanding disputes.
Collaborate with Sales, Customer Service, Finance, Pricing, Logistics, and Credit teams to resolve issues efficiently.
Communicate dispute status and outcomes to customers and stakeholders.
Escalate high-risk or complex disputes to management when necessary.
Accounts Receivable & Cash Flow Support
Support Accounts Receivable and Collections teams in reducing aged receivables.
Ensure disputes are resolved promptly to accelerate cash collection.
Monitor deduction balances and open dispute aging.
Identify disputed items impacting customer payments and cash flow.
Financial Analysis & Reconciliation
Perform rebate accrual and settlement reconciliations.
Analyze rebate trends, variances, and financial impacts.
Support month-end and year-end close activities related to rebate accounting.
Ensure financial accuracy and compliance in rebate transactions.