Job Description:

The Chief of Staff – CEO Office (CPaaS Business) will work directly with the CEO to drive strategic growth, operating performance, and execution across the company's CPaaS business.

This individual will serve as the CEO's execution partner for CPaaS — bridging business strategy, revenue performance, product priorities, enterprise sales, partnerships, technology, operations, and financial performance.

This is a high-ownership, high-visibility role suited to an exceptionally analytical and commercially minded professional who can move seamlessly between strategic thinking and hands-on execution.

Chief of Staff – CEO Office | Business Strategy

Experience: 2–5 years

Education: MBA/PGDM from IIM Ahmedabad / IIM Bangalore / IIM Calcutta preferred

Location: Noida

Reporting to: CEO

Function: CEO Office / Strategy & Business Operations

Industry: CPaaS / Telecom / SaaS / Technology

Role Purpose:

The Chief of Staff – CEO Office, CPaaS Business will work directly with the CEO to drive the strategic growth, operating performance and execution of the company's CPaaS business.

The individual will act as the CEO's execution partner for CPaaS, bringing together business strategy, revenue performance, product priorities, enterprise sales, partnerships, technology, operations and financial performance.

This is a high-ownership, high-visibility role suited to an exceptionally analytical, commercially oriented professional who can move seamlessly between strategic thinking and execution.

Key Responsibilities:

1. CEO Office & Strategic Priorities

Work directly with the CEO on CPaaS business priorities and strategic initiatives.
Convert CEO objectives into clearly defined action plans, owners, milestones and timelines.
Prepare CEO-level business reviews, strategic presentations and decision papers.
Identify critical business issues and independently drive them towards resolution.
Act as a central point of coordination between the CEO and functional leaders.

2. CPaaS Business Growth

Own the strategic agenda for CPaaS growth across SMS, OTP, WhatsApp Business API, RCS, Voice and other communication APIs.
Track revenue, gross margin, volumes, customer acquisition, retention, and contribution by product/channel.
Identify new revenue opportunities, customer segments, use cases and geographies.
Develop business cases for new CPaaS products, partnerships, and commercial opportunities.
Monitor competitive positioning, pricing and market developments.

3. Revenue & Commercial Strategy

Work closely with Sales and Business Development to build the CPaaS growth plan.
Track pipeline, conversion, average revenue per customer, churn and revenue concentration.
Analyse customer profitability and product/channel economics.
Support pricing strategy and commercial negotiations for key accounts.
Develop dashboards for daily/weekly/monthly business performance.

4. Business Analytics & MIS

Build a strong CPaaS Business MIS / CEO Dashboard.
Track key metrics such as:
Revenue
Message volumes
Gross margin
EBITDA contribution
Customer acquisition
Active customers
Enterprise pipeline
Conversion rate
Churn
ARPU
DSO/collections
Delivery rate
API uptime
Product-wise/channel-wise performance
Convert data into clear insights and recommendations for the CEO.

5. Cross-functional Execution

Work across Product, Technology, Sales, Finance, Operations, Customer Success and Compliance.
Ensure strategic projects are delivered on time.
Establish weekly/monthly operating rhythms.
Identify bottlenecks and escalate critical issues to the CEO.
Follow through until closure rather than merely coordinating.

6. Market & Competitive Intelligence

Continuously track competitors, pricing, product launches and partnerships.
Study developments across CPaaS, conversational commerce, RCS, WhatsApp, AI communications and network APIs.
Prepare quarterly strategic reviews for the CEO.
Identify potential partnerships, acquisitions and strategic opportunities.

7. Financial & Business Planning

Support annual operating plans and CPaaS budgets.
Assist in revenue forecasting and scenario planning.
Analyse unit economics and profitability.
Work with Finance to understand business performance and deviations from plan.

8. CEO Projects / Special Situations

Take ownership of high-priority projects assigned by the CEO.
Prepare business cases and management presentations.
Support investor/board-level reporting where required.
Handle confidential strategic initiatives with maturity and discretion.

Chief of Staff CEO Office | Business Strategy