Quality Assurance, Sharepoint, Microsoft Office Suite

Client-facing discussions, Quality frameworks, Dispute analysis, Six Sigma concepts, 5 Why, Quality governance, Trend Analysis, Policy interpretation, Calibration, Strong RCA capability, Recommendation building, Performance deep dives, Fishbone, Executive communication and presentation skills, RCA Investigative Thinking

Gcp, Microsoft Office Suite, Sharepoint

Email quality evaluation, Quality Monitoring Audits, Quality frameworks, CX metrics, Communication Skills, Audit parameters

Fast and accurate typing skills, Basic computer proficiency, Observational skills, Attention To Detail, Clear assertive communication, Proficiency In English

Microsoft Office, QA Methodologies, Time Management, proprietary software, Stakeholder Engagement, Problem Solving