Sap Successfactors, Workday, Oracle Cloud, Sap Hcm, Application Management Services, Kronos, SaaS applications, Project management, LaborWise, Workforce Software, HR processes, ConnectMe, Consulting, Cloud experience

process mining , strategy consulting , Process Modelling, Requirement Gathering, Salesforce, Sales Origination, program delivery, Auto CX Advisory, Automotive Cloud, Automotive CRM, DMS Strategy, Implementation, Presales RFP support, Client Engagement, Business Development

Javascript, Jira, Python, Cfd, delivery KPIs, JQL queries, Streamlit, Kanban workflows, Agile Flow metrics, low-code frameworks, AI coding assistants

Service Cloud, Marketing Cloud, Sales Cloud, messaging implementations, integration patterns, AI voice chatbot deployments, Salesforce ecosystem, Jira-based project tracking, delivery KPI frameworks

Java, C, Javascript, Python

Agile Methodologies, JIRA, Service Cloud, Sales Cloud, Scrum, Azure DevOps, AI tools, Lean, Developer assistants, SAFe frameworks, Google Workspace, MS Project, Salesforce implementations, Experience Cloud, Smart sheet

Prince2, Service Delivery, Itil, Cloud Migration, Infrastructure Management, Azure, AWS, Change Management, Incident Management, Cybersecurity, Problem Management, Production Support, Service Management Practices, Budget Management, OT ICS Governance

Salesforce Service Cloud, Zendesk Advanced AI, self-service improvements, support metrics, conversational AI, Intelligent Triage, AI automation, zendesk, intercom, Freshdesk