About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Summary:

Foundever is seeking an exceptional Network Automation & Orchestration Engineer to establish and drive our network automation strategy from inception to maturity. This is a transformational role responsible for architecting, implementing, and operationalizing enterprise-grade automation and orchestration capabilities across our global network infrastructure.

Responsibilities:

Automation Strategy & Execution

Develop and own the network automation roadmap, aligning with business objectives and infrastructure strategy
Define success metrics and KPIs for automation initiatives, demonstrating measurable ROI and operational improvements
Establish governance frameworks for automation development, deployment, and lifecycle management
Drive cultural transformation toward automation-first thinking across network operations teams
Build strategic partnerships with vendors and technology providers to stay ahead of industry trends

Platform Architecture & Implementation

Architect and deploy enterprise automation platforms (evaluation required: Ansible Tower/AWX, Terraform Enterprise, ServiceNow ITOA, NetBox, Nautobot)
Design scalable orchestration frameworks supporting multi-vendor, multi-domain network environments (campus, data center, cloud, SD-WAN)
Establish GitOps practices with version control, peer review, and CI/CD pipelines for infrastructure as code
Implement source of truth (SoT) systems for network inventory, configuration state, and documentation
Create abstraction layers enabling network engineers to consume automation through self-service portals and APIs

Technical Delivery

Develop production-grade automation for network provisioning, configuration management, compliance validation, and remediation
Build intelligent workflows integrating network automation with ITSM, monitoring, and observability platforms
Implement network testing and validation frameworks ensuring changes are verified pre-production
Create automated documentation systems that maintain accuracy through code-driven processes
Design disaster recovery and rollback mechanisms for all automated changes
Develop telemetry collection and analytics pipelines for network insights and predictive automation

Collaboration & Enablement

Partner with Network Architecture to embed automation into design standards and reference architectures
Collaborate with Security to ensure automated compliance with security policies and regulatory requirements
Work with Cloud and DevOps teams to integrate network automation with broader infrastructure automation initiatives
Mentor and upskill network engineers on automation principles, scripting, and platform usage
Establish communities of practice and knowledge-sharing forums for automation excellence

Operational Excellence

Provide Level 3/4 escalation support for complex automation platform and workflow issues
Establish operational runbooks and playbooks for automation platform management
Implement monitoring and alerting for automation infrastructure and job execution
Conduct regular platform health assessments and optimization activities

Qualifications:

Bachelor's degree in Computer Science, Network Engineering, or related technical field (or equivalent professional experience)
7+ years of hands-on network engineering experience in enterprise environments
3+ years of demonstrated experience designing and implementing network automation solutions at scale
Proven track record of greenfield automation platform implementation and organizational adoption

Additional Skills that Would Be Beneficial:

Core Automation & Orchestration:

Expert-level proficiency with Ansible (Tower/AWX experience strongly preferred)
Advanced skills in Python for network automation (libraries: Netmiko, NAPALM, Nornir, TextFSM)
Hands-on experience with Terraform for network infrastructure provisioning
Practical knowledge of CI/CD platforms (GitLab CI, Jenkins, GitHub Actions)
Experience with source of truth platforms (NetBox, Nautobot, or similar)

Network Technologies:

Deep understanding of enterprise routing and switching (BGP, OSPF, EIGRP, STP, VLANs, VRFs)
Strong knowledge of network APIs (REST, NETCONF, RESTCONF, gNMI, gRPC)

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment.A supportive team culture with opportunities for occasional travel for training and industry events.