Servicenow, Apis, Incident Management, Jira, Basic Sql, Software testing, Databases, Application Support, Software Troubleshooting, Salesforce, Root-cause analysis, SaaS support, Product Support, Production Support, zendesk, Ticketing platforms, CRM, Issue reproduction, Freshdesk

Incident Management, OCR IES recognition, Root Cause Analysis, OpenText VIM, Defect resolution, Service requests, SAP S4HANA, VIM Analytics

milestone , access control systems , Networking Concepts, Configuration Management, Patch Management, Vendor OEM Coordination, System integration between security platforms and enterprise systems, DMP, LenelS2, IP-Based Security Solutions, Incident and Escalation Management, Monitoring and Event Management, Technical Documentation and Reporting

Switches, Servers, Splunk, Servicenow, Grafana, Routers, Linux systems, Ticketing and Monitoring tools, Basic diagnostic tools, NAS devices, Ansible playbooks, Infrastructure and Remote Administration

Kvm, Prometheus, OpenStack, Grafana, Infrastructure Security, Docker, Terraform, Python, Vmware Vsphere, Apis, Elk Stack, Linux, Ansible, Restful Services, Splunk, Puppet, Kubernetes, Infrastructure as Code, KubeVirt, Chef, Go, Secrets management, Workflow orchestration, Audit controls, OpenTelemetry, Firecracker, Nutanix AHV, Service accounts, TCP/IP networking, Red Hat OpenShift, rbac, Incident-management systems

1st Line Support tools, help desk and incident management systems

Mainframe Technologies- ALL, Mainframe Technologies, Operations and Scheduling, Technology, Mainframe Job Schedulers/Job Monitoring Tools, Infrastructure-Mainframes, operations and scheduling

Vsam, Opc, Sdsf, Ispf, Ipl, CICS, Itil, Autosys, Tso, Tws, DB2, JCL, Lpar, Jes2, Hmc, Esp, IBM z OS, IBM Tivoli Workload Scheduler, Console Operations, Incident Problem and Change Management processes, CA-7, Control-M

Devops, Critical Incident Management, Incident Management, Capacity Management, Itil, Technical Documentation, Python Scripting, configuration management, snap mirror replication, vendor management, Cisco IC Switches, service performance analysis, Sla Management, troubleshooting Level 2 3 issues, ONTAP firmware update, NetApp provisioning, cloud storage basics, NetApp AFF storage technology

Scripting, Ipsec, PowerShell, Routing, Vpns, Bash, Vlans, Automation Tools, Firewalls, Lan, Waf, Azure Administration, Advanced security threat protection, Azure monitoring services, Proxy services, Cloud encryption, WAN connectivity