Job Description: Support Engineer – Lead Programmer Analyst (Exp: 5 Years to 8 Years)

We are looking for a highly skilled and experienced Support Engineer to join our team as a Lead Programmer Analyst.

Required Skills

Experience should have 5 to 7 Years of support engineering.
Strong experience in Unix/Linux administration and troubleshooting.
Good knowledge of Shell Scripting (Bash/Korn Shell).
Strong SQL skills, including joins, subqueries, data validation, and troubleshooting.
Hands-on experience with Control-M scheduling and batch job monitoring.
Good experience with IBM WebSphere Application Server / WebSphere Liberty.
Experience in application deployment, configuration, startup/shutdown, and troubleshooting.
Good understanding of application logs and production support processes.
Experience working in ITIL/production support environments.
Strong analytical and problem-solving skills.
Understanding on the SDLC.
Understanding on the Agile methodologies.
Communication with customer and producing the Daily status report.
Should have good oral and written communication.
Should be a good team player.
Should be proactive and adaptive.

Good To Have Skills

Experience with Java/J2EE applications.
Knowledge of WebSphere MQ / IBM MQ.
Exposure to CI/CD and deployment tools.
Knowledge of monitoring tools such as AppDynamics, Splunk, Dynatrace, or similar.
Experience with incident, problem, and change management.
Exposure to cloud environments such as AWS, Azure, or GCP.

Key Responsibilities

Provide L2/L3 production support for enterprise applications.
Monitor and troubleshoot applications running on WebSphere / WebSphere Liberty.
Perform Unix/Linux system monitoring and troubleshooting.
Develop and maintain Shell scripts for automation and operational activities.
Monitor and manage batch jobs using Control-M.
Troubleshoot Control-M job failures, dependencies, scheduling issues, and rerun jobs as required.
Write and execute SQL queries for data validation, troubleshooting, and issue analysis.
Analyse application logs and identify the root cause of production issues.
Perform application deployments, configuration changes, and restart activities.
Coordinate with development, database, infrastructure, and other support teams for issue resolution.
Handle incidents, service requests, and change requests within agreed SLAs.
Participate in production releases and provide post-deployment support.
Prepare and maintain operational documents, runbooks, and support procedures.
Participate in on-call and weekend support as required.
Identify repetitive operational activities and implement automation wherever possible.

Key Skills: Unix / Shell / SQL / Control-M / WebSphere / WebSphere Liberty.

Support Engineer Lead Programmer Analyst (Exp: 5 Yrs to 8 Yrs)