Job Title: Senior ServiceNow FSM Consultant / Developer

Job Type: Remote

Experience Level: Senior (6+ years)

Job Summary:

We are looking for a seasoned Senior ServiceNow Field Service Management (FSM) Consultant/Developer to lead the design, development, and optimization of FSM solutions. This role requires deep expertise in ServiceNow FSM, strong leadership skills, and the ability to drive strategic initiatives across complex enterprise environments.

Key Responsibilities:

Lead end-to-end FSM implementations, including requirements gathering, solution design, development, testing, and deployment.
Architect scalable FSM solutions integrated with CSM, ITSM, Asset Management, and third-party systems.
Customize and enhance FSM modules including Work Orders, Dispatch Console, Mobile Agent, and Preventive Maintenance.
Mentor junior developers and provide technical leadership across FSM projects.
Collaborate with business stakeholders to align FSM capabilities with operational goals.
Ensure compliance with ServiceNow best practices and governance standards.
Drive continuous improvement through performance tuning, automation, and innovation.
Manage stakeholder communications, project timelines, and deliverables.

Required Skills & Qualifications:

Bachelor's or Master's degree in Computer Science, Engineering, or related field.
6+ years of experience with ServiceNow, including 3+ years in FSM.
Proven experience in large-scale FSM implementations and integrations.
Expertise in scripting (JavaScript, Glide), Flow Designer, and ServiceNow APIs.
Strong understanding of FSM data models, dispatching logic, and mobile configurations.
Experience with Agile methodologies and DevOps practices.
Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

ServiceNow Certified Implementation Specialist – FSM.
Experience with GIS, IoT, or AI/ML integrations in FSM.
Industry experience in telecom, utilities, or field-heavy operations.
Familiarity with CMDB, Service Mapping, and Performance Analytics.

Senior ServiceNow FSM Consultant / Developer (Remote)