How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

As a Developer in our Salesforce Center of Excellence, you will work across the enterprise to help Delta achieve its greatest possible success with the Salesforce.com platform. Delta's Salesforce COE is responsible for enabling all of our business units who adopt Salesforce products – this means you need to be naturally curious, driven to understand by asking questions, focused on optimization, willing to explain to less experienced team members, and able to quickly adjust between diverse business units with widely differing goals. It's critical as a member of the COE to be a standard-bearer for best practices, Salesforce knowledge, and making Delta a better place.

Role Responsibilities

Collaborate cross-functionally with business and other IT teams across Delta.
Champion development and integration standards, best practices, and their related deliverables
Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible.
Use GitLab for source control and understand how to properly deploy code between environments.
Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business's requirements.
Demonstrated experience using AI-assisted development tools (e.g., GitHub Copilot, Claude, Kiro) to accomplish tasks such as generating and reviewing code, writing and maintaining tests, creating documentation, and debugging, while exercising sound judgment to validate and take ownership of AI-generated output.
Understanding of prompt engineering, AI workflows, and/or model integration patterns.
Debug existing code and improve legacy unit tests.
Participate in the creation of documentation to ensure that no component or process is a closed system.
Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
Work to continually understand the new features added to Salesforce's products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
Act with urgency and a sense of ownership in the broader scheme of Delta's success
Support off-hours problems when they arise.

What You Need To Succeed (Minimum Qualifications)

Bachelor's degree in Information Systems, Computer Science or related field
3 years of enterprise experience developing Salesforce.com products
A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
Experience in Service cloud implementation
Understanding of object-based model and governor limits in Salesforce
Experience in working with asynchronous and synchronous processes
Understanding of advanced admin features - Example: flows, Dynamic forms
Good understanding and hands on experience of Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots
Works well with individuals at all levels of Salesforce experience
Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers support
Understand how to get to the root cause of user issues within Salesforce
Robust experience in Service Cloud features in an operationally-critical context
Embraces diverse people, thinking and styles
Consistently makes safety and security, of self and others, the priority

Behavioural Competencies

Ability to work in collaborative environments and embrace diverse perspectives.
Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
Ability to engage effectively with peers and stakeholders to build strong partnerships.
Prioritize, maintain focus, and consistently deliver commitment.
Proactively understand customer expectations and willingness to create customer-based solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

Exposure to diverse lines of business using Salesforce in different ways
Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
Unafraid to offer suggestions if there may be a more efficient way to do something

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join

Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
Immerse yourself in an employee-centric culture.
Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

Software Development Engineer - Salesforce