Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Expected to provide solutions to problems that apply across multiple teams.
Lead efforts to streamline support processes and improve system uptime.
Mentor junior team members to enhance their technical and problem-solving skills.
Coordinate with stakeholders to prioritize and address critical issues effectively.

Professional & Technical Skills:

Must To Have Skills: Proficiency in O9 Solutions.
Strong analytical and troubleshooting abilities to diagnose complex software issues.
Experience in managing and supporting enterprise-level packaged applications.
Ability to work collaboratively across cross-functional teams to resolve system challenges.
Excellent communication skills to clearly articulate technical information to diverse audiences.
Familiarity with system monitoring tools and incident management processes.

Additional Information:

The candidate should have minimum 12 years of experience in O9 Solutions.
This position is based at our Pune office.
A 15 years full time education is required.