Itsm, Itil, Cmdb, ITOM, Csm, Rfp, Sow, Automation, Telecom Oss, Servicenow, Rfi, Integration, Telecom TNI, Rfq, Telecom Network Inventory, Order Management, ITOM Certification, omt, HRSD, AIOps, TM Forum APIs, Pre-sales exposure

content publishing , Flow Designer, ServiceNow CSM, User Criteria and role-based access control, REST API integration, Service Portal architecture