HCLTech is Hiring for OTC Collection, Dispute, Cash app Process with SAP Tool Experience Chennai

Interview Location: HCL Tech Tower 4 Elcot Sez Chennai

Interview Date: 12 Sept 2026

Interview Time: 9:30 AM 1:30 PM

Work Location: Chennai (Sholinganallur)

HR SPOC: Harish K

Experience Required: 2-8 Years (only eligible)

Note: Irrelevant exp cannot be hired (Freshers Not Eligible)

Shift: US Shift

About the Role

We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Responsibilities

Make outbound collection, Dispute calls to customers regarding overdue invoices and outstanding balances.
Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
Investigate and resolve payment delays, disputes, and deduction issues.
Maintain accurate documentation of all customer interactions in ERP/collection tools.
Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
Meet collection targets, DSO goals, and productivity metrics.
Escalate high-risk delinquent accounts as per defined procedures.
Provide excellent customer service while maintaining a professional collection approach.
Ensure compliance with company policies and client-specific requirements.

Qualifications

2-8 years of experience in OTC Collections / Accounts Receivable.

Required Skills

Strong experience in international voice process (inbound and outbound calling).
Excellent verbal and written communication skills in English.
Good negotiation and customer handling skills.
Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
Ability to work with ERP systems such as SAP, or similar platforms.
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Excel and Outlook.

Preferred Skills

Experience in handling customer disputes and negotiations.

Equal Opportunity Statement

HCLTech is committed to diversity and inclusivity in the workplace.

HCLTech is Hiring for OTC Collection, Dispute, Cash apps | Chennai