Responsibilities :

Understand the customer's functional and technical requirements.

Prepare and Manage Operating Level Agreements (OLA) for the customer systems.

Preparing and maintain Architecture Diagrams for customer applications.

Explain the current service offerings and assist customer to onboard the applications.

Involve in capacity planning discussions and plan the capacity extensions of a system.

Plan the component upgrades and suggest the customers on patching / migration activities.

Review the security vulnerability tests results and prepare the counter actions on all components of infrastructure.

Interact with customer to understand the application requirements and prepare the right level of changes and resource availability.

Plan and launch of new servers and integrate them with existing environments and de-launch of old servers. .

Understand different roles of the application and Infrastructure and request right level of access to teams.

Responsible for the application availability and to measures the OLAs for each system.

Responsible for the problem resolutions and change implementations in the systems.

Implement automations for significant reduction in manual efforts, it is essential to have hands-on experience in one of the Automation Platforms like SALTSTACK, Ansible, and Jenkins.

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Technical and Professional Requirements:

Primary skills:Technology- EUC-VDI- VDI -Design & Impl,Technology- EUC-VDI- Vmware Horizon View,Technology- Infrastructure-Server Administration- z,VM

Vmware Horizon, VDI