Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for an enthusiastic and detail-oriented Bartender to join our team in Gurugram, India. In this role, you'll be the heart of our bar operations, crafting exceptional beverages, delivering outstanding customer service, and maintaining the highest standards of professionalism. You'll work in a dynamic, fast-paced environment where your expertise, creativity, and collaborative spirit directly contribute to our guests memorable experiences. If you're passionate about mixology, committed to excellence, and thrive in a customer-focused setting, we'd love to meet you.

Take orders and prepare a wide variety of alcoholic and non-alcoholic beverages according to established recipes and outlet specifications
Serve drinks and food items to guests courteously and efficiently, anticipating their needs and responding promptly
Demonstrate comprehensive knowledge of liquor brands, beers, wines, and non-alcoholic selections available, and provide knowledgeable recommendations
Maintain complete knowledge of glassware types, ingredients, preparation methods, and garnishes for each drink on the menu
Strictly comply with all local liquor regulations, including age verification procedures and responsible service practices to prevent service to minors and intoxicated individuals
Open and serve wine and champagne bottles with proper technique and presentation
Prepare specialty beverages including espresso and cappuccino drinks
Process guest payments accurately using point of sales (POS) systems, adhering to all cash handling and credit policies
Maintain meticulous cleanliness and sanitation of the bar top, tables, service areas, glassware, and all bar equipment
Complete opening duties including inventory checks, stock verification, garnish preparation, and equipment temperature checks
Complete closing duties including proper storage of goods, equipment cleaning, liquor securing, and bottle counting documentation
Resolve guest complaints professionally and empathetically, ensuring satisfaction and positive guest relations
Collaborate with team members to maintain smooth bar operations and support overall restaurant or venue objectives
Monitor and manage bar inventory, requisition supplies as needed, and organize stock efficiently
Stay informed about hotel or venue services, local attractions, and activities to respond accurately to guest inquiries

Qualifications

**Required Qualifications:**

High school diploma or equivalent vocational training certificate
Minimum 18 years of age (legal requirement to serve alcoholic beverages)
Minimum 2 years of professional bartending experience
Fluency in English, both verbal and written communication
Proven experience in cash handling and point of sales (POS) system operation
Alcohol awareness certification or equivalent
Food handling certificate
Knowledge of local liquor regulations and responsible alcohol service practices
Ability to compute basic arithmetic accurately
Strong multitasking and time management skills
Excellent interpersonal and customer service skills
Ability to work efficiently in fast-paced, high-volume environments
Attention to detail and commitment to maintaining health and safety standards

Preferred Qualifications

Experience in luxury hospitality or upscale bar settings
Comprehensive knowledge of wine and champagne service
Mixology certification or advanced bartending training
Espresso and cappuccino preparation skills
CPR certification
Familiarity with Indian beverages and regional drink preferences
Experience with inventory management systems
Bilingual capabilities (English and Hindi or other local languages)

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus