Skill required: Supply Chain - Supply Chain Execution

Designation: Business Advisory New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

We are looking for a detail-oriented and proactive professional to support Customer Operations Incident management ticketing system
The role requires close collaboration with cross-functional teams, in-depth analysis of requirements, and ensuring Reduction in repeated incidents, Ticket closure turnaround time, Accuracy of issue resolution, Stakeholder satisfaction, reduced rework
You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits It also involves management of the flow of goods and services and including all processes that transform raw materials into final products
Drive cost savings and efficiency improvements in collaboration with onshore and offshore teams
Identify opportunities to optimize planning processes and improve service levels
Contribute to continuous improvement initiatives across planning operations What are we looking for
Strong analytical and problem-solving skills
Advanced Excel and PowerPoint skills
Excellent communication and stakeholder management skills
Background in supply chain, asset management, or engineering (preferred)
Strong understanding of SCM processes, especially PO lifecycle management
Ability to work in a fast-paced, operational environment with multiple stakeholders
Strong communication and problem-solving skills Roles and Responsibilities:
1 Incident Identification , Ticket Creation
Raise incidents promptly based on issues identified by internal teams or stakeholders
Ensure accurate and complete ticket creation description, impact, priority, affected systems
Categorize incidents correctly eg, data issues, Agent defects, inventory discrepancies
2 Ticket Assignment , Coordination
Assign incidents to the appropriate teams Engineering, DC Ops, Inventory, Planning, etc
Coordinate with cross functional teams to ensure clarity on issue ownership
Follow up on ownership gaps and ensure accountability is established
3 Tracking , Monitoring
Track all open tickets end to end until closure
Monitor SLA adherence and escalate delays or aging tickets
Maintain visibility on critical, high priority incidents
4 Communication , Updates
Provide regular status updates to stakeholders LCM, Engineering, Planners, E, O, etc
Highlight blockers, risks, and dependencies impacting resolution
Ensure clear communication of ticket status open, in progress, pending, closed
5 Validation , Closure
Validate resolution provided by the respective teams before closing tickets
Ensure the issue is fully resolved and does not reoccur
Capture resolution details clearly for future reference