Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Order to Cash (O2C) Associate | Accounts Receivable (Billing, Cash Application & Collections)

Location: ITPB Tech Park, Whitefield, Bengaluru

What you get:

Full-time employment with a leading global organization.
Opportunity to work with global customers and stakeholders.
Exposure to end-to-end Accounts Receivable processes.
Career growth in Billing or Cash Application or Collections, and Customer Financial Services.
Opportunity to gain experience in ERP platforms such as SAP/S4HANA.
Dynamic work environment with learning and development opportunities.
Shift-based work environment supporting global operations.
Fixed Weekends Off (Saturday & Sunday)

Requirements:

Commerce, Accounting, Finance, or related educational background.
3-5 years of experience in Accounts Receivable, Billing, Cash Application, Collections, or Finance Operations, preferably in a BPO environment.
Strong understanding of AR processes and receivables management.
Experience working on Billing, Cash Application, and Collections activities.
Good knowledge of Microsoft Excel, PowerPoint, and other MS Office applications.
Ability to analyze aging reports and past-due receivables.
Experience in customer follow-up through emails and calls.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Willingness to work in rotational shifts.

Summary:

The primary role is to manage Billing or Cash Application or Collections activities for global customers. The role includes reporting Billing/Cash Application/Collections performance against monthly targets, resolving invoice-related queries, researching disputes and deductions, monitoring receivables, and ensuring timely collections while delivering quality customer service to internal and external stakeholders.

What you will be doing:

Manage Billing or Cash Application or Collections for global customers.
Report actual Billing/Cash Application/Collections against monthly targets.
Perform quality reviews of Cash Application and Billing processes.
Follow up with customers through emails and calls.
Escalate issues to stakeholders as required.
Resolve customer and business team queries related to invoices.
Research and analyze disputes and deductions in ERP.
Coordinate with various departments to obtain supporting documents and information for dispute resolution.
Monitor assigned receivable accounts and ensure timely collections.
Investigate customer claims related to improper billing and billing disputes.
Deliver quality customer service by responding to internal and external stakeholder inquiries professionally.
Analyze past-due receivables and drive collection efforts.
Participate in Operations Reviews with Clients and Management.
Use MS Office applications, including Excel and PowerPoint, for reporting and analysis.
Demonstrate a positive attitude, willingness to learn, and commitment to work.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [HIDDEN TEXT]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Accounting Services Associate III