Role: Telesales Representative - USA Market

Position Overview

We are seeking an experienced Telesales Representative with USA accent training to join our dynamic sales team. The ideal candidate will have proven telesales experience and the ability to effectively communicate with American customers, driving sales growth through outbound and inbound calling activities.

Key Responsibilities:

Sales Activities:

Conduct 200-300 outbound calls daily to prospective customers in the USA market
Handle inbound sales inquiries and convert leads into sales opportunities
Present and promote products/services using solid arguments to prospective customers
Establish, develop, and maintain positive business relationships with prospects and existing customers
Achieve and exceed monthly sales targets and KPIs

Customer Engagement

Identify customer needs through effective questioning and active listening
Provide accurate product information and pricing details
Handle objections professionally and provide appropriate solutions
Follow up on leads and maintain regular contact with prospects through the sales cycle
Schedule appointments and product demonstrations as needed

Administrative Duties

Maintain accurate records in CRM system of all interactions with customers
Update customer information and sales pipeline regularly
Prepare daily/weekly sales reports and activity logs
Participate in sales team meetings and training sessions
Collaborate with team members to achieve collective sales goals

Required Qualifications

Essential Requirements

Minimum 2 years of proven telesales experience (B2B or B2C)
USA accent training certification or demonstrated neutral American accent
Native or near-native English fluency with excellent verbal communication skills
Experience working with USA-based customers and understanding of American business culture
Proven track record of meeting or exceeding sales targets

Technical Skills

Proficiency in CRM software (Salesforce, HubSpot, or similar)
Strong computer skills including MS Office Suite
Experience with VoIP systems and auto-dialers
Ability to work with multiple screens and systems simultaneously
Familiarity with sales enablement tools

Soft Skills

Exceptional phone presence and voice modulation
Strong persuasion and negotiation abilities
Active listening and problem-solving skills
Resilience and ability to handle rejection positively
Self-motivated with a results-driven approach
Excellent time management and organizational skills
Bachelor's degree in Business, Marketing, Communications, or related field
Knowledge of sales methodologies (SPIN, Challenger, Solution Selling)
Experience with lead generation and cold calling
Bilingual abilities (Spanish, French, etc.) are a plus

Work Schedule & Conditions

Shift Timing: Aligned with USA business hours (EST/PST as required)