Customer SLA management, First-mile pickup and last mile delivery operations management, Data analysis and data lead governance, Digital adoption and operations transformation, Process standardization and productivity improvement, Revenue assurance and compliance

Change Management, Technical Sales Support, Operational Excellence, Order Management, customer lifecycle management, Commercial Operations, Customer Service, Sales Operations, Process Improvement, Operational Performance Metrics, Sales Processes

google sheets , Power Bi, Tableau, Excel, Financial Modeling, Forecasting, Budgeting, Variance Analysis, Unit economics, ERP systems, Business operational metrics

google sheets , Ms Excel, guaranteed earnings, quick-commerce operations, dispatch and allocation systems, operational dashboards, hyperlocal delivery, surge payouts, store-to-customer TAT, cancellations, cost per order, data-driven approach, on-time delivery SLA adherence, rider utilization, zone-level performance, fleet management, order acceptance allocation TAT, orders per rider hour, failed deliveries, rider incentives

process improvement, fill rate, Analytical Skills, inventory strategies, forecast accuracy

Itsm, Problem Management, Itil, Automation Process Optimization, Governance Reporting, Service Improvement Planning, KPI SLA Management, Stakeholder Management, ServiceNow or equivalent ITSM platform, Risk Trend Analysis

Project Delivery, Defect elimination, Forecasting accuracy, Program management, Vendor Management, Buying automation

savings tracker, unit cost metrics, sensitivity analysis, cost variance dashboards, financial analysis, partnering with Operations Supply Chain Procurement and Vendor Management, cost allocation, margin analysis, Variance Analysis, Management Accounting, cost tracking, operating leverage, margin bridges, cost efficiency