Responsibilities

Business Applications

Support and coordinate business applications such as SAP, MES, PLM, and other plant systems.
Work closely with business users and application partners to resolve issues and implement improvements.
Ensure smooth operation and availability of applications to support business processes.
Manage user access, application changes, and audit-related activities.

IT & OT Cybersecurity

Ensure compliance with IT and OT cybersecurity policies and guidelines.
Coordinate cybersecurity assessments, audits, and closure of security observations.
Monitor and support resolution of cybersecurity incidents and risks.
Assist in securing critical manufacturing and business systems.

Partner & Vendor Management

Coordinate with application, infrastructure, cybersecurity, and telecom partners.
Monitor service quality and ensure timely resolution of issues.
Conduct regular reviews and follow up on pending action items.
Support contract renewals, procurement, and service improvements.

Telecom Services Management

Manage telecom services such as mobile connectivity, internet links, leased lines, and IBS solutions.
Coordinate with service providers to resolve connectivity issues and improve service quality.
Ensure reliable communication services across all plant locations.

Server & Data Center Management

Oversee server and data center operations to ensure stable and secure services.
Coordinate backups, patching, upgrades, and disaster recovery activities.
Monitor infrastructure health and support capacity planning initiatives.

Compliance & Audit Support

Support internal and external audits, cybersecurity reviews, and compliance activities.
Ensure adherence to IT policies, SOPs, and governance requirements.
Track audit observations and ensure timely closure of action items.

Service Continuity

Ensure uninterrupted availability of critical business applications and IT services.
Coordinate incident, problem, and change management activities.
Support disaster recovery and business continuity initiatives.

Digital & Continuous Improvement

Support digital transformation and smart manufacturing initiatives.
Identify opportunities for automation and process improvements.
Work with business teams to enhance system effectiveness and operational efficiency.

Qualifications

B.E./B.Tech in IT, Computer Science, Electronics, or a related field with 3-5 years of experience in business applications, IT operations, IT/OT cybersecurity, vendor management, infrastructure support, and governance activities. Experience in a manufacturing environment and exposure to SAP/MES applications will be preferred.

Assistant Manager - IT