Company Description

RepIndia is one of India's leading digital communications firms, founded in 2013, and operates across offices in Delhi, Mumbai, Bangalore, Kolkata, Ahmedabad, and Hyderabad. Backed by a team of 400+ specialists, RepIndia partners with over 550 renowned brands across multiple industries, helping them build influence, drive growth, and safeguard their digital reputation. Through expertise in real-time digital listening, creative strategy, reputation intelligence, and crisis management, RepIndia delivers contextual and impactful communication solutions. Their integrated services include performance marketing, media buying, brand reputation management, and digital campaign development, among others, making them a trusted powerhouse in shaping and protecting brand narratives.

Role Description

This is a full-time, on-site Junior ORM Executive position based in Mumbai. The Junior ORM Executive will monitor and manage the brand's online presence by overseeing digital platforms and social media channels. The role involves responding to customer feedback, tracking and analyzing online sentiment, identifying potential reputation risks, and escalating issues where necessary. The selected candidate will also collaborate with internal teams to align communication strategies and create impactful responses to enhance the brand's online perception.

Qualifications

Experience in online reputation management, social media monitoring, and responding to customer feedback
Strong analytical skills to track metrics, monitor online sentiment, and derive actionable insights
Strong written and verbal communication skills with a focus on clarity, professionalism, and brand alignment
Knowledge of social media platforms, digital trends, and online community engagement practices
Familiarity with tools for social listening, online monitoring, and sentiment analysis
Ability to multitask, prioritize, and handle high-pressure situations with tact and resilience
Bachelor's degree in Marketing, Mass Communication, Public Relations, or a related field
Prior experience in working in the digital marketing or PR field is a plus