Ability to follow standard operating procedures, Good written and verbal communication skills, Strong English writing and comprehension, Previous experience handling email chat or customer queries, Strong attention to detail, Basic email and internet knowledge, Familiarity with escalation and follow-up processes, Experience using Microsoft Excel or Google Sheets, Basic knowledge of CRM systems, Patience and a customer-focused approach, Basic understanding of customer-service metrics, Familiarity with customer-support or ticketing platforms, Ability to understand customer questions accurately, Good typing and documentation skills