TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow ITSM Developer

Experience Range: 4 – 12 Years

Location: Thiruvananthapuram

Must Have:

Platform Development & Configuration
Design and implement ServiceNow solutions using best practices across ITSM, CMDB modules.
Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
Customize Service Portal and CMS components for enhanced user experience.
Perform instance management, update set promotion, and release coordination.
Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
Integrate ITSM processes with CMDB and Service Catalog.
Implement SLA definitions, escalation rules, and reporting dashboards.
Configure MID Servers, credentials, probes, and sensors for Discovery.
Build and maintain dynamic and static Service Maps to support CMDB accuracy and change impact analysis.
Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.
Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
Implement and maintain Hardware and Software Asset Management modules.

Good to Have:

Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
Configure and support Security Incident Response and Vulnerability Response modules.
Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.
Automate threat intelligence workflows and remediation processes.

ServiceNow Developer( ITSM )