Role: Application & Production Support – AML

Location: Andheri, Mumbai

Experience: 3–6 Years

Employment Type: Full-Time

Work Mode: Work from Office

Role Overview

We are looking for an experienced Application & Production Support professional with 3–6 years of experience supporting enterprise applications, with mandatory experience in AML applications/processes.

The candidate should have strong hands-on expertise in Linux/Unix, SQL, and APIs, along with experience in production monitoring, incident management, application troubleshooting, batch/job monitoring, and stakeholder coordination.

Key Responsibilities

Provide technical and operational support for AML / transaction monitoring applications.
Monitor application availability, alerts, APIs, interfaces, scheduled jobs, and production parameters.
Troubleshoot production issues and perform initial investigation, impact analysis, and root-cause analysis.
Use SQL for data validation, investigation, and troubleshooting.
Use Linux/Unix commands for log analysis, application monitoring, and troubleshooting.
Troubleshoot and validate REST APIs and API integrations.
Monitor batch jobs and identify failures, exceptions, and operational issues.
Perform daily EOD/EOM activities and production checks.
Manage incidents, service requests, and user queries through ticketing tools.
Coordinate with Application, Database, Infrastructure, Middleware, and other technical teams.
Provide timely updates to users and stakeholders and escalate complex issues when required.
Maintain support documentation, SOPs, and knowledge articles.
Participate in BCP/DR drills and ensure adherence to SLAs and production support processes.

Required Experience & Skills

3–6 years of experience in Application Support / Production Support / IT Operations.
Mandatory: Experience supporting AML applications/processes.
Strong hands-on experience in Linux/Unix.
Strong hands-on experience in SQL for troubleshooting and data validation.
Hands-on experience with APIs, preferably REST APIs.
Good understanding of AML / Transaction Monitoring / Financial Crime Compliance processes.
Experience in incident, service request, and ticket management.
Experience with application monitoring, batch jobs, interfaces, logs, and production troubleshooting.
Experience in EOD/EOM processing and operational activities.
Strong analytical and troubleshooting skills.
Good communication and stakeholder coordination skills.
BFSI/Banking domain experience is preferred.

Application Support Engineer