Position Summary

The Salesforce Operations Engineer focuses on the stability, scalability, performance, and release operations of the Salesforce platform. This role is responsible for environment management, deployment automation, monitoring, and operational governance, working closely with development, architecture, and integration teams.

Key Responsibilities

Own Salesforce environment strategy including sandboxes, refreshes, and production readiness.
Manage and support CI/CD pipelines, automated deployments, and sourcedriven development.
Coordinate Salesforce releases, hotfixes, and rollback strategies across teams.
Monitor platform health, performance, and limits; proactively identify and resolve operational risks.
Support integration operations with MuleSoft Anypoint Platform, APIs, and eventdriven architectures.
Implement and maintain operational controls, logging, monitoring, and alerting.
Enforce platform governance, change management, and release standards.
Troubleshoot complex production issues across Salesforce, integrations, and downstream systems.
Collaborate with security, architecture, and infrastructure teams to ensure compliance and resiliency.

Technical Requirements

4–6+ years of Salesforce platform experience, with a focus on operations, DevOps, or platform engineering.
Strong knowledge of Salesforce deployment models, metadata, and environment management.
Experience supporting CI/CD tools and version control in enterprise environments.
Familiarity with Salesforce integrations, APIs, and MuleSoft operational concepts.
Strong problemsolving and incident management skills.

Certifications (Preferred)

Salesforce Administrator
Salesforce Platform App Builder
Salesforce DevOps Center or DevOpsrelated certifications
MuleSoft fundamentals certification (a plus)