Description

Role & Responsibilities

Help design and develop relevant and engaging training materials, and instructional guides.
Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
Conduct training needs assessments by collaborating with managers and employees.
Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
Program/Training Plan Implementation.
Deliver training programs, ensuring they are aligned with company goals and objectives.
Facilitate in-person and virtual training sessions and workshops.
Monitor and evaluate training programs effectiveness, success, and ROI periodically and report on them.
Collect and analyze data to assess the impact of training programs on team members performance.
Communication and Collaboration:
Work closely with subject matter experts to ensure content accuracy and relevance.
Foster a culture of continuous learning and development within the organization.
Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions
Stay updated with the latest instructional technologies and tools

Preferred Candidate Profile

Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
2+ years of experience as Process Trainer from International Voice process
Experience form International BPO is mandatory
Certifications in training and development
B2/C1 Verbal & Written English
Excellent communication in English.
Should be comfortable in night shifts and rotational week offs.

Perks and Benefits

Competitive Salary + Attaractive Annual Bonus
Medicare Facility(free online consultation with Doc)
Free pick up and drop facility will be provided within 35 Kms range
Medical Insurance
Life Insurance

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Walk In Drive on 11 Sep | Process Trainer