Job Title: AVP – ISPL Change Management Operations

Department: Change Management Operations

About Business line/Function: Change Management Operations

Position Purpose: Drive Continuous improvement initiatives within operations

Responsibilities

Direct Responsibilities

Drive Continuous improvement initiatives within operations
Conduct end‑to‑end value‑stream mapping of global‑markets processes (trade‑capture, clearing, settlement, collateral, reporting).
Use data‑analytics, transaction‑volume trends, and stakeholder interviews to identify operational NVAs
Explore & Identify efficiency opportunities across processes using Lean Methodology/Automation tech.
Expertise in Process Transformation and designing scalable solutions
Proven track‑record of delivering AI‑driven automation (e.g., OCR, NLP, predictive analytics) that produced measurable cost or time savings. Experience with VBA, Python, R, or ML libraries is a plus.
Provide Lean and Project manager subject matter expertise for the larger team and stakeholders
Possess a deep understanding of Lean ways of working and can coach individuals and teams
Reporting progress, issues, dependencies and risks to project or program leadership and committees (as appropriate)
Make recommendations to influence decision making, in order to maintain progress towards delivery and benefits realization
Driving the adoption of BNPP Lean standards and working in alignment with BNPP project methodology at all times
Manage large scale projects, perform workflow analysis, identify top bottlenecks and work with respective teams/ individual to remove/ reduce impediments and ensure smooth flow of work
Participate in business meetings with various stakeholders on a need basis
Drive continuous improvement mindset and journeys
Leading the team to meet performance targets aligned to the objectives

Contributing Responsibilities

Technical & Behavioral Competencies

Lean Six Sigma Black Belt certification required
Strong foothold in Lean/project improvement initiatives and strong project management background
Need to have worked on improvement projects (non tech as well)
Excellent interpersonal and communication skills (written and verbal) & ability to articulate
Results driven, with a strong sense of accountability. Able to function autonomously
Ability to manage large workloads and tight deadlines
Proactive & effective collaborator
Excellent presentation & problem solving skills
Good understanding of Banking operations, not mandatory though
Great skills with MS Office suite
International exposure preferred

Specific Qualifications

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

Ability to manage a project
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to manage / facilitate a meeting, seminar, committee, training

Behavioral Skills

Ability to synthetize / simplify
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Critical thinking

Education Level: Bachelor Degree or equivalent

Location: Bangalore / Mumbai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

AVP - Continuous Improvement - LSS MBB/BB