Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Complex Billing Project Management - Escalation from front line to resolve complex billing issues
Analyze and determine resolution actions of recurring billing issues
Perform pre-bill validations and share anomalies with billing operations team
Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.
Good Customer Support Experience preferred with good networking knowledge
Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for
Primary skill - Problem Management - P3 Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
The decisions that you make would impact your own work.
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts